Terms of service

Terms of Service

Welcome to HCR. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility and Account Terms

To use our website, you must be capable of entering into a legally binding contract under applicable Indian laws.

If you create an account, you agree to:

Provide accurate and complete information.
Keep your login credentials secure.
Be responsible for all activities conducted through your account.
Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Products and Services

We strive to display products, descriptions, specifications, and images as accurately as possible. However:

Product colors may vary depending on device screens.
Product descriptions may contain typographical errors.
Availability of products is subject to change without notice.

We do not guarantee that product descriptions, pricing, or other content will always be accurate, complete, or current.

3. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.
Applicable taxes, including GST, may be included or added during checkout.
Payment must be completed before order processing unless Cash on Delivery (COD) is offered.
We reserve the right to cancel orders arising from pricing errors or technical issues.

Payments are processed through secure third-party payment providers. We do not store complete payment card information on our servers.

4. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from us.

We reserve the right to:

Accept or reject any order.
Limit quantities purchased.
Refuse service to any customer.
Cancel orders due to stock unavailability, suspected fraud, payment issues, or pricing inaccuracies.

If payment has already been made for a cancelled order, an appropriate refund will be initiated.

5. Shipping and Delivery

We aim to process and dispatch orders promptly.

Delivery timelines are estimates only.
Delays caused by courier services, weather conditions, government actions, or other circumstances beyond our control may occur.
Shipping charges, where applicable, will be displayed during checkout.
Risk of loss or damage transfers upon delivery of the order to the customer.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our separate Return and Refund Policy.

Unless otherwise stated:

Return requests must be submitted within [RETURN PERIOD] days of delivery.
Products must be unused and in original packaging.
Certain categories may be non-returnable due to hygiene, safety, or legal reasons.

Approved refunds will generally be processed within [3-4 days] business days through the original payment method or another suitable method.

7. Intellectual Property

All content on this website, including:

Logos
Branding
Product images
Text
Graphics
Website design
Software and code

is owned by or licensed to HCR and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

8. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Violate any applicable law or regulation.
Submit false or misleading information.
Attempt unauthorized access to systems or accounts.
Interfere with website functionality or security.
Upload malicious software, viruses, or harmful code.
Scrape, copy, or harvest website content without permission.
Engage in fraudulent transactions or activities.

Violation of these rules may result in account suspension, termination, and legal action where appropriate.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We do not control, endorse, or assume responsibility for:

Third-party content
Privacy practices
Products or services provided by third parties

Your interactions with third-party websites are governed by their own terms and policies.

10. Disclaimer of Warranties

The website and all products and services are provided on an "as available" and "as is" basis to the extent permitted by law.

We make no guarantees regarding:

Continuous website availability
Error-free operation
Compatibility with all devices
Accuracy of all content at all times

Nothing in these Terms limits any consumer rights available under applicable Indian law.

11. Limitation of Liability

To the maximum extent permitted by law:

[STORE NAME] shall not be liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability arising from any claim relating to an order shall not exceed the amount paid for the specific order giving rise to the claim.

This limitation does not exclude liabilities that cannot legally be excluded under applicable consumer protection laws.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in that policy.

13. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any transaction shall be subject to the exclusive jurisdiction of the courts located in BHILWARA, RAJASTHAN, INDIA (311001) unless otherwise required by applicable law.