Refund policy

Return and Refund Policy

At HCR, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 3 Days of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, manuals, and accessories.

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return, please contact us at hc.choudhary.2111@gmail.com with:

  • Your order number

  • Product name

  • Reason for return

  • Photos of the product (if applicable)

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return authorization from us.

3. Return Timeframe

Return requests must be submitted within 1-2 Days from the date of delivery.

Requests received after this period may not be eligible for return, refund, or exchange unless required by applicable law.

4. Refund Process

Once we receive and inspect the returned item:

  1. We will notify you of the approval or rejection of your refund request.

  2. If approved, the refund will be processed to the original payment method used for the purchase.

  3. Refunds may take up to 7 business days to appear in your account, depending on your payment provider or bank.

If you have not received your refund after the stated period, please contact your bank or payment provider before reaching out to us.

5. Exchanges

We offer exchanges for eligible items in the following situations:

  • Incorrect item received

  • Damaged item received

  • Defective product received

  • Size replacement (if applicable)

Exchange requests must be submitted within 1 day of delivery.

All exchanges are subject to product availability. If a replacement item is unavailable, a refund or store credit may be offered instead.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within  1-2 days of receiving the order.

  • Provide your order number and clear photos showing the issue.

  • Do not discard the product or packaging until the claim is reviewed.

After verification, we may offer:

  • A replacement product

  • A full refund

  • Store credit

  • Another appropriate resolution

Our goal is to resolve such issues as quickly as possible.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Products marked as final sale or non-returnable

  • Gift cards and promotional vouchers

  • Personalized or custom-made products

  • Perishable goods

  • Hygiene-sensitive items that have been opened or used

  • Products damaged due to customer misuse

Additional product categories may be identified as non-returnable on the product page.

8. Return Shipping Costs

If the Return Is Due to Our Error

If the item is defective, damaged, or incorrect, HCR will bear the return shipping costs.

If the Return Is Due to Customer Preference

If the return is requested due to a change of mind, incorrect order selection, or other customer-related reasons:

  • The customer may be responsible for return shipping costs.

  • Original shipping charges (if any) may not be refundable.

Any applicable deductions will be communicated before the refund is processed.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at hc.choudhary.2111@gmail.com.

10. Cancellation of Orders

Orders may be cancelled before shipment by contacting us at hc.choudhary.2111@gmail.com.

Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to this Return and Refund Policy.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

[STORE NAME]
Email: hc.choudhary.2111@gmail.com
Phone: +91 9376102680

We are committed to providing a fair and transparent resolution process and will do our best to assist you promptly.