Privacy policy

Privacy Policy

Welcome to HCR. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Payment-related information (processed securely through third-party payment providers)
Order history and purchase details

Technical Information

IP address
Browser type and device information
Operating system
Website usage data
Referral source and browsing activity

Communication Information

Customer support inquiries
Reviews, feedback, and survey responses
Communications sent through email, chat, or contact forms

We collect this information when you create an account, place an order, subscribe to updates, contact us, or interact with our website.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Manage returns, refunds, and exchanges
Send order confirmations and shipping updates
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with legal and regulatory obligations
Send promotional communications where permitted by law

We only use personal information for legitimate business purposes and in accordance with applicable laws.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Keep the website functioning properly
Remember your preferences
Maintain shopping cart functionality
Analyze website traffic and performance
Improve user experience
Enhance security and fraud prevention

You may choose to disable cookies through your browser settings; however, certain features of the website may not function correctly.

4. Third-Party Services

To operate our business, we may share limited information with trusted third-party service providers, including:

Payment gateways
Shipping and logistics partners
Analytics providers
Marketing platforms
Customer support tools
Website hosting providers

These third parties may only use your information to provide services on our behalf and are expected to maintain appropriate security measures. We do not sell your personal information to third parties.

5. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Complete transactions
Resolve disputes
Enforce agreements
Meet legal, tax, accounting, and regulatory requirements

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

7. Customer Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 (where applicable), you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for certain processing activities
Opt out of marketing communications
Request information regarding how your data is processed

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We encourage users to review the privacy policies of any external websites they visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.